Exchange & Refund Policy

At ORVENTTO, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or unsuitable item, we are here to help.

1. Exchange Period

Exchange requests must be made within 7 days of receiving your order.

2. Unboxing Video Requirement

For your protection and ours, customers are required to record a clear, continuous video while unboxing their order.

The video should clearly show:

• The package before it is opened.
• The opening of the package.
• The product as received.
• The product's color and size.
• Any visible damage, defect, or discrepancy immediately upon opening.

The unboxing video must be continuous and unedited, clearly showing the condition of the product at the time of delivery.

We strongly recommend keeping the unboxing video until you are completely satisfied with your purchase.

3. Exchange Conditions

To be eligible for an exchange, the item must:

• Be unused, unworn and unwashed.
• Be in its original, resalable condition.
• Have all original tags attached.
• Be free from stains, odors, perfume, makeup, or any other signs of use.
• Be returned with the original packaging where applicable.
• Be accompanied by your order details or proof of purchase.

Customers may try on clothing for size, but the item must remain unworn and in resalable condition.

4. Free Exchange

ORVENTTO will cover the exchange cost if:

• The wrong item was sent.
• The wrong size or color was sent due to our error.
• The item arrived damaged.
• The item has a manufacturing defect.
• The product received is materially different from the product ordered.

Where applicable, the unboxing video may be required to verify the claim.

5. Size or Change of Mind Exchange

If you selected the wrong size, color, or style, or simply changed your mind, you may request an exchange within 7 days, subject to availability.

In such cases, the applicable return or exchange delivery charges will be the customer's responsibility.

6. Refunds

Refunds are generally available for products that are:

• Defective or damaged and cannot reasonably be replaced.
• Incorrectly supplied by ORVENTTO.
• Materially different from the product ordered.

For ordinary change of mind or size related requests, we generally offer an exchange or store credit rather than a cash refund.

Approved refunds will be processed within 5 to 7 business days after the returned item has been received and inspected. Actual receipt of funds may depend on the payment method or financial institution.

7. Sale & Promotional Items

Items purchased during a sale or promotional offer may be eligible for exchange or store credit only, unless the item is defective, damaged, incorrect, or materially different from the order.

Any special conditions applicable to a promotion will be clearly communicated before purchase.

8. Items Not Returnable or Exchangeable

The following items are not eligible for return or exchange:

• Customized or altered items.
• Items that have been worn, washed, or damaged after delivery.
• Items without their original tags.
• Items showing signs of use, stains, odors, or other damage caused by the customer.
• Other products specifically identified as non returnable before purchase.

9. How to Request an Exchange or Refund

Please contact ORVENTTO customer support within 7 days of receiving your order and provide:

1. Your order number.
2. The reason for the exchange or refund.
3. The required unboxing video, where applicable.
4. Clear photographs of the product, where applicable.
5. Any relevant photographs showing damage or defects.

Our team will review the request and provide further instructions.

10. Inspection

All returned items are subject to inspection. If an item does not meet the conditions stated in this policy, ORVENTTO reserves the right to decline the exchange or refund.

11. Important Note

ORVENTTO's Exchange & Refund Policy is disclosed to customers before purchase. Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.